Terms & Conditions

Eve’s Garden, Inc. policies do not apply to customers requiring contract purchase agreements
and/or special services, terms, conditions of sale or delivery, which are not specifically included
here.

Requirements

To qualify for the discount given for promotional products distributors a valid ASI or Sage
number must be provided.

Sample Policy

Samples are available upon request. The list cost of the product must be prepaid for a sample to be shipped. The sample cost will be deducted from your invoice at time of order. Shipping and handling costs will not be refunded. We can provide a virtual sample at no cost. Please
allow three business days production time for all sample requests.

Sales Policy

The minimum order requirement for promotions pricing is $200.00 in product. This does not
include set-up fees, run charges or shipping and handling. All orders must be prepaid with Visa,
MasterCard, American Express or Discover unless terms have been established.

Production Time

We generally require ten business days from time of final approval for production. This can vary based on how busy we are. Large orders may require additional time. This does not include transit time for shipping.

Shipping Policy

All items ship fully assembled and are FOB Groveland, Florida. This means that you pay all freight beginning at our nursery in Groveland, Florida.

Plants must ship to arrive in four business days or less. Some delivery areas may require expedited
shipping. During periods of extreme temperatures we may have to delay shipments of live plants.

Shipping is limited to U.S. Continental 48 States, Hawaii, and Alaska Only. No Puerto Rico or
U.S. Virgin Islands. No International.

We CANNOT ship JUNIPER trees to California due to USDA Regulations. We CANNOT ship LIVE
PLANTS to Hawaii due to USDA Regulations. Non-live good shipments to Hawaii require UPS
2nd Day Air or UPS Next Day Air.

Please note that since all orders are different and custom packed, there will be inaccuracies in our shipping cost estimates. Should actual shipping charges be more than estimate, you will be contacted and the additional charged collected before shipment.

Drop Shipping

There is an additional drop ship charge per recipient due to extensive packaging an handling. Rate is based on box size. Correspondence that you provide can be included at no additional cost but must be enclosed in a waterproof pouch.

Order Cancellations or Returns

Cancellations and returns are not offered once the production process has been started.

Damage or Shortage Policy

In the event of a shortage or damage, you must notify us immediately and keep the damaged
merchandise for inspection by the delivery carrier. All claims must be reported to Eve’s Garden,
Inc. via email within 24 hours from your receipt of the merchandise. Photos of damage are required.

Live Plants

Claims for errors in size, type, or species of live plants must be submitted within 24 hours of
your receiving your product. When dealing with live, perishable plants, returns are not possible and we will be happy to work with you for quick resolution. Please remove the plants from the package immediately and provide with fresh water and protection from excessive temperatures.

Ceramics

Please do not expect perfectly matched pieces. Color variations can be caused by glaze application
differences, placement in kiln, changes in firing cycle, firing temperatures, and even the
mine the raw material came from. It can be very difficult to match items from factory to factory, kiln to kiln and year to year.

Pricing

Our prices are subject to change without notice. Prices do not include shipping. Any discounts
or special prices are valid only if they are paid for in full according to our agreed upon policies.

Errors or Inaccuracies

The information in this document may contain typographical errors or inaccuracies. We reserve
the right to correct any errors, inaccuracies or omissions and to change or update information
at any time without prior notice (including after you have submitted your order).
Please note that such errors, inaccuracies or omissions may relate to product description, pricing
and availability. We also reserve the right to limit quantities (including after you have submitted
your order). We have done our best to display and describe the products as accurately
as possible. However, we do not warrant that product descriptions or other content, including
product images, are accurate, complete, reliable, current, or error-free.

Logos or trademarks displayed in this catalog are solely for the purpose of showing printing
and engraving capabilities.